Privacy Policy

Last Updated: March 2025

1. Who We Are

Dalyan Rose Service is a property maintenance company based in South London. We provide cleaning, electrical, and painting services to residential and commercial customers.

Contact:
📧 info@dalyanroseproperty.com
📞 0203 092 7725
📍 London, United Kingdom

2. What Data We Collect

2.1 When you use our quote calculator:

• Your name and email address
• Your phone number (if provided)
• Your property address
• Service preferences (cleaning type, date, time, extra rooms)
• Any special instructions or notes

2.2 When you make a booking:

• All quote information above
• Payment confirmation (via Stripe – we never see your card details)
• Booking reference number

2.3 When you contact us:

• Name and contact details you provide
• Contents of your message

2.4 Automatically collected:

• IP address
• Browser type and version
• Pages you visit on our site
• Time and date of visit

3. How We Use Your Data

Purpose	Data Used	Legal Basis
Provide quotes and process bookings	Name, email, address, service details	Contract performance
Process payments	Payment amount, booking reference	Contract performance
Send booking confirmations	Email, booking details	Contract performance
Send "Book & Pay Later" emails	Email, booking summary	Legitimate interest
Send requested quotes via email	Email, quote details	Consent
Improve our website	Analytics data	Legitimate interest

4. Payment Processing (Stripe)

All payments are processed securely by Stripe. We never store or have access to your credit card details. Stripe handles all payment data in accordance with PCI-DSS standards.

When you pay, Stripe receives:

• Payment amount
• Booking reference
• Your email address (for receipt)

For more information, see Stripe's Privacy Policy.

5. Email Communications

We use Web3Forms to send emails when you:

• Request a quote
• Choose "Book & Pay Later"
• Contact us via our form

These emails contain only the information you provided. We do not add you to marketing lists unless you explicitly opt in.

6. Data Retention

Data Type	Retention Period
Quotes (not booked)	14 days
Booking requests ("Pay Later")	48 hours (payment link expiry)
Completed bookings	6 years (HMRC requirement)
Contact form messages	1 year
Analytics data	26 months

7. Cookies

Our website uses cookies for:

• Essential cookies: To remember your quote selections during your visit.
• Analytics cookies: Google Analytics to understand how visitors use our site.

You can disable cookies in your browser settings, but this may affect some functionality of our quote calculator.

8. Your Rights

Under UK GDPR, you have the right to:

1. Access – Request a copy of the data we hold about you.
2. Rectification – Correct inaccurate data.
3. Erasure – Request deletion of your data (where applicable).
4. Restriction – Limit how we use your data.
5. Portability – Receive your data in a machine-readable format.
6. Object – Object to processing based on legitimate interests.

To exercise any of these rights, please contact us at info@dalyanroseproperty.com. We will respond within 30 days.

9. Third-Party Services

We use the following third-party services. Each has its own privacy policy:

• Stripe – Payment processing
• Web3Forms – Email delivery
• Google Analytics – Website analytics
• Font Awesome – Icons (no data collected)
• Google Fonts – Typography (no data collected)

10. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• SSL/TLS encryption for all data transmission
• Regular security updates
• Limited access to personal data
• Secure hosting environment

11. Changes to This Policy

We may update this privacy policy occasionally. The latest version will always be available at this URL with the "Last Updated" date at the top. Significant changes will be notified via email if we have your contact information.

© 2025 Dalyan Rose Service – All rights reserved